NSW: New legislation to govern funeral industry

AAP General News (Australia)
02-01-2009
NSW: New legislation to govern funeral industry

SYDNEY, Feb 1 AAP - Consumer concerns about the practices of funeral directors have
prompted new legislation to govern the NSW industry, including requirements for itemised
statements.

The Fair Trading Amendment (Funeral Goods and Services) Regulation 2008 officially
came into place on Sunday and aims to ease the burden on bereaved families and people
wishing to plan their own funeral, the NSW government said.

The laws mean directors must explain the cost and inclusions of a basic funeral, and
provide consumers with an itemised final statement or invoice of the goods and services
provided prior to payment.

"The last thing families need as they cope with the loss of a loved one is confusion
over the costs involved in arranging a funeral," Fair Trading Minister Virginia Judge
said in a statement.

"Similarly, people who would like to pre-arrange funerals will be able to compare prices
and know exactly what goods and services will be provided."

Ms Judge said the new legislation follows findings showing that consumers were: not
receiving written quotes or itemised invoices; confused about the funeral director's professional
fee; and were uncertain about what is included in a service.

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KEYWORD: FUNERAL

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